Ground
Truth
Services

The eighty twenty load.

A system should carry eighty per cent of a process. Where it falls short, people carry the shortfall, and the judgement meant for the twenty gets spent on keeping up.

The system carries the eighty.People carry the twenty.
The system carries less.People cover the rest.
The system carries little.People carry all of it.

Lineage: Bainbridge, Ironies of Automation, 1983; Hollnagel, work-as-imagined against work-as-done. The load reading is ours.

Every business runs two versions: the one it was designed to be, and the one that happens each day.A Ground Truth Health Check takes three days.Procedures get written, approved and filed. From that day they’re the rule.We create procedures with the people who’ll use them, from a start-up’s first process to the ones already running.

How it works

  1. Send us a message. A line or two on what you need, by email or on LinkedIn.
  2. The details. We send you the details for that service.
  3. A conversation. A call or a meeting, to settle the scope and the timing.
  4. The proposal. Scope, price, timing and terms, by email. Reply to accept, and we set the start date.

Prices

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